mein-wertvollstes

Dear Guests!

Frequently asked questions

The current situation presents us with brand-new challenges which
we must address resolutely with a view to what is important and essential.

Consistent with this, we have decided to put together our answers to some of your
most frequently asked questions.
In that way, we will be able to provide you with as much information as possible.
Of course, this page will be updated constantly with the very latest information we have.

Should you have any additional questions,
you can reach us at any time by email to info@dasgoldberg.at.

 

NEW CANCELLATION POLICY. 


Dream. Of the beautiful things in life. Simply be happy.

So that you can continue to plan your golden vacation days with us, we have adjusted
our cancellation policy for all direct bookings based on the current measures.
All stays up to August 31, 2020 can be canceled or moved free of charge up to 8 days before arrival.

We have already contacted all our guests and will remain in continuous contact with you.
It is important to differentiate between the different circumstances of your booking:

a) Guests who booked directly with us:
You will not incur any cancellation charges! If you have already paid for your holiday or made a deposit, you have two options open to you:

  • Receive a chargeback of your payment
  • Provisionally leave your deposit with us at the hotel and we will apply this to a future stay. Take time to plan your future holidays and contact us as soon as you have made up your mind. We fully understand your situation.

b) Guests who booked with us through Booking.com:
You will not incur any cancellation charges!
If you have already paid for your holiday or made a deposit, you have two options open to you:

  • Receive a chargeback of your payment. We will cancel your booking through the booking.com website, you will then receive confirmation of your free cancellation by email from booking.com.
  • Your deposit will remain with the hotel for the time being and we will apply this to a future stay. Take time to plan your future holidays and contact us as soon as you have made up your mind. We fully understand your situation.

c) Guests who booked a stay with us associated with the canceled Helene Fischer concert
We are still waiting for information from the event organizer and are hoping they will provide us with an alternate date. As soon as we know when that is, we will contact you without delay. In this situation, too, you have two options:

  • Receive a chargeback of your payment.
  • Provisionally leave your deposit with us at the hotel and we will apply this to a future stay. The alternative for the concert instead of 04.04.2020 ist the 04.12.2020 (Changes because of actuel situation possible)

d) Guests who made their booking through the Secret Escapes website:
We are still waiting to receive official notification from Secret Escapes. Unless we receive information to the contrary, you have the following options:

  • We are currently offering the opportunity to rebook your stay according to the same special conditions until 20.12.2020. The available holiday dates are being updated continuously and extended as the current situation develops. Take time to plan your future holidays and contact us as soon as you have made up your mind. We fully understand your situation.
  • Secret Escapes cannot offer a refund of the holiday amount, because the rate is a special offer and the conditions are “non refundable.” BUT: We are currently offering the opportunity to rebook your stay as mentioned in the point above.

To all guests who have already booked their summer holiday with us and are now a little anxious, we wish to say: Keep dreaming of your holiday. Look forward to it! And rest assured, we will find a solution for every booking at the appropriate time, and promise you: Necessary re-bookings or cancellations will be accepted free of charge!

Have you booked your summer holiday through Secret Escapes?
To you, too, we wish to say: Don’t stop dreaming. Look forward to your holiday! And rest assured, at the right time we will find an appropriate solution for every booking.

  • We are currently offering the opportunity to rebook your stay according to the same special conditions until 20.12.2020. The available holiday dates are being updated continuously and extended as the current situation develops.
  • Secret Escapes cannot offer a refund of the holiday amount, because the rate is a special offer and the conditions are “non refundable.” BUT: We are currently offering the opportunity to rebook your stay as mentioned in the point above.

By 01.05.2020 have no covid 19 inficeret in our valley

 

We assure you of all the specified hygiene measures in the hotel for you.

DAS.GOLDBERG opens at the given time as soon as we can offer the usual feel-good atmosphere for your well-deserved vacation.

As of May 9th, 2020, we are unfortunately unable to provide any details, as the regulations are not yet available. We like to keep you up to date!

In the coming days and weeks, we will try to share the very latest information with you. That said, you should always feel free to contact us directly with your personal questions.

We wish you all the very best in this challenging time.

Stay healthy!  
Your Seer Family