FAQ. Frequently asked questions
Details worth knowing. For the booking
Your rooms and our Nature Spa are available to you from 15.00 on the day of arrival. On the day of departure we ask you to make the room available again from 11.00 am. You are welcome to use our spa as well as your wellness bag and bathrobes until 3.00 pm.
We serve a vegetarian evening menu every day. We are happy to prepare vegan menus on request. We kindly ask you to inform us of this before arrival.
Please let us know if you suffer from any intolerances such as gluten, lactose, fructose or other allergies. We are happy to adapt to your wishes.
We offer one lounger per guest in the spa area (in the indoor and outdoor areas). In order to be able to provide this service, we make the spa area available from room check-in (guaranteed at 3 p.m., earlier check-in is possible if possible).
On the day of departure, you are welcome to use the spa area after room check-out (until 11.00 am) until 3.00 pm.
Stays from May to mid-December
Cancellations up to 15 days before arrival are free of charge.
If you cancel between 14 days and 8 days before arrival, we charge 70% of the total price.
If canceled from 7 days to 1 day before arrival, we charge 90% of the total price.
If you cancel on the day of arrival, we will have to charge the full amount.
Stays mid-December to Easter
We do not charge a cancellation fee for cancellations up to 31 days before arrival.
If you cancel between 30 days and 15 days before arrival, we charge 40% of the total price.
If you cancel between 14 days and 8 days before arrival, we charge 70% of the total price.
If canceled from 7 days to 1 day before arrival, we charge 90% of the total price.
If the cancellation is only made on the day of arrival, we must charge the full amount
Bookings for yoga retreats
Due to the minimum number of participants, yoga retreats are excluded from this regulation, the conditions according to the booking confirmation apply.
With our travel cancellation insurance, all cancellation costs are refunded. You can find more information here:
Or contact us by phone: +43 1 317 25 00
You are welcome to pay your deposit online via our secure system or by credit card or instant bank transfer.
You can find valuable information about the Gastein Valley & our hotel in our Guestnet.
If you arrive by car, there is a free parking lot directly in front of the hotel.
We are happy to bring you directly to our hotel with our free train transfer from Bad Hofgastein train station. We kindly ask you to let us know in advance so that we can pick you up on time.
Hairdryers and make-up mirrors are available in all our rooms & suites.
You can also find an overview of all other room facilities and our inclusive services here.
Our restaurant is open for you as follows:
BREAKFAST
from 7.30 to 11.00 a.m.
LUNCH & AFTERNOON MENU
from 11.30 to 18.00
DINNER
We kindly ask you to take a seat at one of the following sessions during the specified period
First session from 6.30 to 7.00 pm
Second session from 7.30 to 8.00 p.m.
Our varied breakfast buffet is part of our inclusive services at DAS.GOLDBERG. From 7.30 to 11.00 a.m. you can enjoy delicious regional and natural products as well as coffee from our own roastery.
You are also welcome to have breakfast with us on the day of your arrival. If you would like this, please book it in advance. For breakfast on the day of arrival we charge an additional Euro 28 per adult and for children from 13 years of age | children from 3-5 years of age Euro 12 | children from 6-12 years of age Euro 18
Yes. Our fitness area is equipped with modern, high-quality equipment. We also offer a wide range of activity programs such as aqua fitness, guided hikes, yoga and stretch & relax.
In our hotel you can enjoy pampering moments on 1,500m². Here you will find an overview of all the amenities in our wellness area:
– GOLD.STOLLEN: Healing gallery with natural stones
– WASSER.WELTEN: Natural bathing pond with sandy beach, infinity pool, outdoor whirlpool & Kneipp stream
– SAUNA.WELT: panorama sauna, herbal sauna, textile sauna, steam bath & infrared cabin
– RUHE.PLATZERL: Indoor & outdoor relaxation areas – relaxation loungers, wooden cocoons & heaven swings
– NIGHT.SPA: every Tuesday until midnight
– DAY.SPA: for external guests incl. Bathing bag
– YOGA: weekly sessions & retreats
– APPLICATIONS: natural cosmetics, ultrasound lifting, massages, relaxation baths, heat packs, peelings, wraps, hair removal, manicures & pedicures
Yes. With our Day Spa, Night Spa and Afterwork Spa , external guests also get their money’s worth!
At the active hotel DAS.GOLDBERG we offer you a wide range of additional services. You can borrow hiking poles, rucksacks, umbrellas and sledges from us free of charge in winter. You can also store your equipment in our ski and activity room in lockable ski boxes.
For a fee, we also rent out mountain e-bikes, e-scooters or an Audi E-Tron at our hotel.
Details of the fees can be found here.
Our hotel is located directly on the slopes. On our doorstep, 208 kilometers of slopes await you – without a car or shuttle!
You are welcome to take part in yoga and meditation sessions as part of our weekly course program. If you would like to delve deeper into the subject, we offer yoga retreats throughout the year.
Here you will find an overview of the retreats that can be booked this year.
You can buy vouchers directly here on our website. There you will also find an overview of our wide range of products.
